Over the years we have seen a change in how players interact with their favourite brands and social media has given them an open forum to share both their good and bad experiences. Recently we were looking at Facebook and a number of brands that have pages on the popular social media site and noticed that some don’t even take the time to respond to players.
This made us wonder which brands do social media well and who is really not utilising this way to reach their players. In this article, we’ll give you a selection of good examples of responsive Facebook bingo pages.
You have to start at the top and, of course, its Foxy Bingo and tombola who we visited first.
We’re specifically looking at the response to Visitor Posts.
Foxy Bingo On Facebook
Foxy Bingo have chosen not to allow their players to post directly to the page, other than to comment on a specific post.
With nearly 44,000 people who like the page, that could be considered a smart move. Whilst they are likely to have a few people managing their social media presence, Visitor Posts can often be negative – best to keep that away from the popular Facebook page.
tombola bingo on Facebook
tombola has over double the likes of Foxy Bingo and has been awarded the ‘very responsive’ tick by Facebook.
A quick look at the Visitor Posts and it’s clear that a lot of effort is put in to respond to questions and comments made by visitors to the site.
888Ladies On Facebook
888Ladies ‘typically respond within an hour’ and that’s even when the comments posted are quite negative. Often the response is to direct users to Customer Service but just to be heard is enough for many.
Do you know of a Facebook page run by a bingo site that does a great job, or one that just doesn’t bother responding? We’d love to hear from you.
