Where To Complain
This guide contains the contact details of online gaming licensing bodies, who are the people you should contact if you receive no satisfaction from your bingo company. We always suggest that the initial complaint should be taken up with the bingo company itself, and then if there is no satisfactory outcome for the bingo player, then it is time to take things further.
An initial problem is that there is not one licensing body: there are many covering the various geographical areas where bingo operators are registered. You should be able to find where your bingo operator is registered either at the foot of their homepage, or it should be noted in their terms and conditions.
If your bingo operator is listed as registered in the UK, then you would need to contact the Gambling Commission (address below), however, very few are registered in the UK. The Gambling Commission themselves have come up with a 'white list' of areas which they deem to be acceptable in terms of the rigorous standards upheld by their regulatory bodies. A 'white listing' is almost a badge of quality, as the area/body itself has undergone an assessment.
This is opposed to a number of arbitrary European licensing bodies, which although accepted by the Gambling Commission, have been accepted merely by dint of their geographical location and not due to a testing of their regulatory rigour. These white listed sites are allowed to advertise freely in the UK and offer services to UK bingo players, but the regulation is all handled by the respective areas, and the UK Gambling Commission has no sway or regulatory powers to deal with problems for players in these white listed regions.
Currently, there is nothing legal to stop any bingo site from anywhere in the world advertising, and registering players in the UK. Most online bingo players do not look at the licensing details of sites when they register, although they should, which would probably cut down on the number of complaints.
The internet is at the time of writing, still a bit like the 'Wild West', sadly lacking in law and order, due the fact that it is exceptionally difficult to regulate. However, it is expected that as this situation improves, bingo players in the UK will be prevented from registering at sites that are not registered in the UK. When that happens, any complaints will be dealt with by the Gambling Commission. Until that day, please choose your bingo site carefully.
If you do have an online bingo complaint, and you need to take it further then, please in the first instance find out where your bingo operator is registered by looking either at the footer of their homepage or their terms and conditions. Secondly, once the area is known, you should find the point of contact for the area listed below.
Licensing Regions Approved By The UK Gambling Commission
Approved regions are split into two, European Economic Area (EEA), and White Listed (WL). The purpose of this categorisation is to make a distinction between those that have been accepted by the Gambling Commission after a rigorous assessment (WL), and those that have been accepted merely by their location in Europe (EEA).
Alderney Gambling Control Commission
St. Anne’s House
Queen Elizabeth II Street
Alderney, Channel Islands
United Kingdom GY9 3TB
Antigua And Barbuda (WL)
Financial Services Regulatory Commission’s Division of Gaming
2nd Floor – West Wing
First Caribbean Financial Centre
Old Parham Road
Antigua and Barbuda
Gibraltar Regulatory Authority
The Gibraltar Gambling Commissioner
Ministry of Finance
No6 Convent Place
Isle Of Man (WL)
Isle of Man Gambling Supervision Commission
St. Andrews House
Douglas, Isle of Man
United Kingdom IM1 2PX
Malta Lotteries and Gaming Authority
La Concorde, Abate Rigord Street
Malta MSD 12
Tasmania Gaming Commission
80 Elizabeth Street
The Gambling Commission
Victoria Square House
United Kingdom B2 4BP
Licensing Regions Not Approved By The UK Gambling Commission
The list below contains regulatory bodies in regions that have not been accepted or 'white listed' by the UK Gambling Commission.
Costa Rica Commerce, Industry and Economy Ministry
Edificio del IFAM
San Jose, San José
Costa Rica 10216-1000
Curacao (Netherlands Antillies)
Licenses issued by:
Netherlands Antilles Department of Justice
Wilhelminaplein z/n Curaçao
Curacao Netherlands Antilles
P.O. Box 1799
Old Malone Highway
Kahnawake Mohawk Territory