anyone help with my withdrawl problem

[ally36]

joined blackpool bingo got £21 free play after which i deposited £20 i played the slots and won £680 i played away another £100 on bingo playing all night almost then i put in for a withdrawl for £580 and was declined and told i hadnt deposited then when they realised i had they said i had to deposit £580 to withdraw that amount and spend it all on bingo cards due to the bonus sign up terms and conditions. i have read the terms and conditions and it states clearly that players who deposited arent held to those terms and conditions. i was then told because i deposited after i got sign up bonus that i was held to them. but it doesnt say that in there terms and conditions what can i do any help would be appreciated

[Dio]

Hi Ally36, welcome to the site. Sorry to hear your problems. Often sign-up bonuses can be one of the great areas of problems for online bingo players. I've been in touch with a contact at Blackpool Club Bingo - he will need your username to look into it. You can either PM it to me or post it here and we'll see what happens one way or another. Don't post your password though!

[ally36]

just an update for you. blackpool bingo says my first withdrawl cannot exceed my deposit which was £20 so i have asked to withdraw £20 then in a couple of days i can ask to withdraw the remaining amount. so i am doing this and i hope this solves the matter i will let everyone know in a few days thanks

[trick-r-treat]

That does seem kind of strange that you can't just collect your winnings. Especially if you made the initial deposit.

[ally36]

yes i know its strange and when i was online lastnight the moderators told me if im a depositing player then these rules dont apply but i dont know where to go from here, i mean what can i do if they dont want topay me

[ally36]

id only noticed there are 2 blackpool bingos the one im talking about is blackpoolclub bingo

[ally36]

just an update my£20 withdrawl was approved so i can now ask for another withdrawl for as much as i like so i have done today and hopefully they will be as good as their word and this will be approved also i will let you know as soon as i know thanks ally

[Green-Moo]

Glad you've got it sorted Ally. It's so frustrating when you're battling against an organisation, particularly one which is online so you can't have human contact with. There's a lot to be said for being able to yell at someone!!

Hope it's resolved successfully.

[ally36]

just another update,both my withdrawls were approved and processed but as of yet havent received the money but they said it can take up to 4 days which is tomorrow so i shall see then and let u guys know if i got it. thanks ally

[ally36]

sorry i havent been on lately but just an update to say i received my money from blackpool club bingo. after a couple of problems i did get my check. thanks