Reload bonuses on sites ..Beware....

[Switchkey]

I am extremely annoyed with on-line bingo sites and wondered if I could take my complaint any further.. I play various sites ..but only ever use ones that are in the Cassava group as I trusted these sites and the depositing and withdrawing methods.. I went to deposit today and could not...I was told my card was blocked.. Checked my bank ..all was fine there and the support on the on-line bingo sites said that I had to e-mail security..which I did.. They got back to me saying that they have terminted my account. The reason being that I only deposited when there was a bonus on offer.. I cannot believe it.. the bingo sites e-mail you to tell you they have a bonus on offer ..and because I took advantage of what was offered they have terminated my account.. this just does not make sense to me.. Also I have various bits of winnings due to me from several sites..do I lose these winnings surely that is not right. I have never tried to open a duplicate account and as far as I was aware i was doing nothing wrong. Also if they believed I was abusing the accounts.. why did they not warn me so that I could rectify what was wrong.. If there is any where I can go to further my complaint could someone let me know and I strongly advise everyone to be very careful when playing on-line bingo. I must admit I have won more than I have lost and I think that is the reason they have terminated my accounts but of course I have no way of proving it. My main concern is getting my winnings which surely I am still entitled to.. Any advice would be very helpful... Lynn

[Dio]

Wow, that is just staggering, for a couple of reasons. Now, first things first, we need to ascertain which sites it was - although there are lots of Cassava sites, there are actually a number of different networks running the software, as well as different networks. For instance there's the Caschcade Network (Foxy, Cheeky, ITV, Mirror Bingo, etc.), the Dragonfish Network (Bingo Bongo, Gameon Bingo, etc) and the Daub Bingo sites (Wink, Redbus, etc.) - if you could let us know which it was, it would help us to learn which have them have this ludicrous ruling.

It's also personally staggering as it means my days are numbered at some online bingo sites, because generally I only deposit when I get a special bonus (like today at Foxy with their Bonus Grabber Game.)

Imagine Tesco's stopping you coming in their store because you only buy their Buy One Get On Free offers, or even a real bingo hall barring you as you only come on Tuesdays when they have half price session on. It wouldn't fly, and nor should it with any online sites. You could try the Gambling Commission, but I don't believe they could help with this to be honest. I think player pressure is the best way, if we know who's doing it, we can start applying it.

[elaine]

This is very similar to my complaint, hopefully Lynn will get back and let us know the outcome. Over the last 2 years of playing I to have more than likely won more than I have lost, although I don't only play when there is a bonus on offer. I wouldn't like to think that they would kick out non profitable players and withhold any winnings due.

Elaine

[Switchkey]

it is all the sites that are owned by Cassava...also there is nowhere to complain they do not answer your e-mails and if you go the the gambling authority that controls these sites I do not think I will get anywhere either. Cassava have such clout with the Gilbrator commision (I think that it is what it is called) that they will nearly always go on their side. Also I have been looking around the internet and apparently I am not the only one this has happened to.. It is all the sites that are connected with Cassava.. I am registered (or was) on quite a few..like costa cheeky foxy little big posh and red bus and am barred from them all any others I could not sign up to as I risk losing more money. I have decided to leave all on-line bingo alone and have learnt my lesson.. This company, as far as I am concerned puts doubts on all bingo sites and that in itself seems unfair. If I could complain somewhere and get a fair hearing, could have been warned of my error instead of just banned or even been able to sort it out through communication with this company then that would have been fine...but they just take your money and if they think you are winning a few pennies they barr you without good reason..because in their eyes you must be seen to be losing to be a good player (Doh!!). Anyone thinking of getting an on-line bingo account please be very careful because this company especially does not play fair Linda Haydon

[Switchkey]

Just a final note..I have had little bits of my winnings but there are still some to come but I am sure they will find some excuse as to why I cannot receive it..Probably it was the cost of using their dabbers!!!!!!!...Sorry abit nasty but could not resist that...

[Switchkey]

Now I know what you’re thinking. You’re thinking, ‘Hold on a minute, isn’t 888Ladies.com owned by Cassava Enterprises, the Gibraltar-based company who also own another 69 (at last count) pretty much identical companies? The same company that were condemed by online casino watchdogs and had their certification revoked for refusing to stem the tide of their nefarious marketing activities – activities which include site scraping (essentially stealing content from other people’s websites so as to flood search engines with bogus sites which then redirect to gambling cess-pits) and blog spamming – essentially unleashing an avalanche of vapid, infuriating sewerage which basically transforms the greatest communicative and educational tool in the history of humankind into a heap of exploitative, soulless excrement?’

You’re thinking, ‘Isn’t Cassava Enterprises also a subsidiary of 888 Holdings plc which a) was floated in 2005 for an estimated £700m b) is one of the largest employers in Gibraltar (a location chosen solely for its piddling 1% gaming tax) c) pays its chief executive, gig levy an $841,000 salary, a figure dwarfed only by an annual bonus in excess of $1m, and yet d) is repeatedly blacklisted by watchdogs and slammed by users for confiscating players money with bogus reasons’, using malware to infect computers and generally stealing money from punters and refusing to pay them their legitimate winnings? And isn’t this also the same company who just a couple of months ago refused point blank to discuss the complaints of their users with watchdog sites or any third party dispute mediators?’

[Switchkey]

I saw the above post on the internet somewhere and thought this may be on interest to on line bingo players

[Switchkey]

I found this above information and thought it may be of interest to other bingo players Linda Haydon

[elaine]

That post you copied was very interesting Linda, and like yourself I am pretty doubtful that complaining to the gibraltar gaming commission (or whatever its called) will get us anywhere. Since first posting here, I to have came across other people with the same problem, and no one at all seems to know what we can do about it. Lots of people I know are still playing bingo the way I did, withdrawing/redepositing, is it just a matter of time before the same happens to them! Also I have even commented in chat rooms that is the way I play, as have other players, and CH's have said things like, "why not" or "quite right" so why are they not being told to tell players that is bonus abusing and by doing so may result in account being terminated. You say you received some of your winnings, was this after your accounts were closed? I have not received any of mine and don't expect to, I had one reply to my email and no reply to my latest one 5 days ago!

[Switchkey]

Hi Elaine...It is like everything the company involved has its own rules and just will not listen to the likes of us.. I will still keep trying to find out more info on Cassava and will also let you know what I am doing. I have told them about this post and also am going on facebook and posting that info on the bingo sites...At least it should warn some people.. May be a good idea if you or anyone else it had happened to done the same.. Just air your views, or get some facts and figures about them and post it on the various bingo sites walls on facebook. The winnings I have received came by cheque so perhaps that is what happens when an account is closed and proceeds are sent by mail... Still have not received them all and do not expect to... Keep me posted on things thanks Lyn