When a customer is rude to me, I used to take the approach of being ultra-polite and helpful, to try and guilt trip them! I won quite a few over by doing this.
The club I work in now has some really rude punters though. The worst are the ones who don't shout loudly enough and have their claim missed. Oh, and the ones that go spare if the prize money is lower than usual - even if they didn't even win it!
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