[symarb]

We have been playing Bingo on the Virgin site for about a year. Last night my partner won the jackpot using her bonus money but on trying to claim was told she had to deposit the same amount as she had won before she could withdraw it. Today she tried to withdraw just £10 but was told she would lose her bonus which includes the jackpot of over £500. Is there anything she can do to be able to withdraw it. One further point, should not it be made clear that anything won using the bonus money cannot be withdrawn?