Hi Mercedes61263 - I actually moved your first post to the online bingo complaints forum. You can see the thread here:
Gone Bingo Withdrawal Issue there are a couple of follow up posts. If you could carry this on over there that would be helpful. Unfortunately for all online players - some sites go to great length to avoid paying you your winnings, and there's little players can do. Hopefully someone will come back from GoneBingo and explain what's happened.