Welcome to the site Mercedes61263 - I have to say i've never tried Gone Bingo. I'm guessing the money you won was off the initial free money? It's quite common in the online Bingo world to see terms and conditions on any wins from that free money. You may need to deposit before you can withdraw, just so they have you card details to transfer the money too.
That said, I have won on the free portion of a sign up after I've deposited and not had any problem withdrawing the money (high minimum withdrawal amounts excepted) - have you deposited anything first?
From their FAQs:
Q. Is there a minimum amount for a deposit?
A. The minimum deposit required to play games, purchase cards and be eligible for winnings is GBP £10.
Have you at any point deposited?
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