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Monday, 5 January 2009

eh? customer complains over winnings fiasco.......

hello and welcome. my first piece of news from 2009 centres around this article . If you don't click on the link basically it is a story of a woman who won a big game at her local club, thinking that she had won £250,000 when instead she had only won £5,000!
To be honest with you....because I haven't worked in a bingo hall for the last year and a half, I can't be sure who to believe here.......my first theory was that it was the National game and she called it quick....but not quick enough to win the jackpot prize, or that it could be the bingo companies own link based game. The main question is though; why was the customer not told on the night her true winning prize?
For those of you who rarely visit the halls, when a game like the National is played, there is a specified amount of time a club has to wait before being told the results. (a lot like the national lotto game where the early results are announced an hour or so after the draw has been made) Now I remember loads of occasions in my time where a customer has won the National in a fast amount of calls (45 or less usually) who has left the club (usually to catch the bus!) before the results have come in!!!! Maybe something like that happened here. If your 6 numbers come up on the Lotto and you don't bother to ring the claim line straight-away, you could be running around thinking that you have won £5million when in actual fact you are splitting the win with 20 other players!!!!!
Anyway, to cut a long story short the article does not make it very clear what the story is here and reeks of a lazy journalist not being able to understand the situation and just capturing the bullet points. Also it smacks of an upset customer who is not pleased with there change in fortune and has told the manager of the bingo club that they are going to the press to humiliate the club!!!!! As long as this story does not end the same way as the story of the customer who shouted too late then I will be happy!!!!!

Posted by Brett at 14:08 |

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