Another hefty fine has been levied against a gambling operator and once again it’s for shortcomings in the social responsibility area! This time it is Sky Betting and Gaming and whilst the fine is a lot less than that of 888, £1 million is still quite a hit on the bottom line for this operator!
The failures that the Gambling Commission found all related to Sky Betting and Gaming customers who had self-excluded. Players who are having trouble controlling their gambling use this tool. A self-exclusion requests the operator to refuse their custom.
SkyBetting And Gaming Self Exclusion Failures
What the Gambling Commission’s investigation uncovered were several weaknesses in the facilities around self-exclusion at SkyBetting and Gaming and these include:
- 736 customers who had self-excluded were then able to open and access duplicate accounts placing various bets.
- Marketing material was sent by email, text and push notifications via the app to approximately 50,000 self-excluded customers.
- 36,748 customers who had chosen to self-exclude did not have their balance of funds returned to them when their accounts were closed.
The Gambling commissions Programme Director, Richard Watson, said of the shortcomings
This was a serious failure affecting thousands of potentially vulnerable customers and the £1m penalty package should serve as a warning to all gambling businesses.
Protecting consumers from gambling-related harm is a priority for us and where we see operators failing in their responsibility to keep their customers safe we will take tough action.
Skybet reported the issues to us quickly, cooperated with us and has taken this investigation seriously.
You can read the full Bonne Terre Limited t/a SkyBetting And Gaming Public statement here.
In the statement you can read how the £1,008,600 fine will be distributed amongst various charities and to cover some of the cost of the Gambling Commission’s investigation.