A few months ago now I started receiving emails from Security at Cassava telling me my accounts had been closed at a number of different bingo sites on the Dragonfish network. The same happened with all sites powered by the same software. I thought at the time they were doing what had happened with other players, that I was being banned for what they consider to be bonus abuse.
This was not the case, and when I started receiving emails from them requesting bank details, I asked what was going on. It turns out that when I closed my 888 Poker account a few years ago, 888 should have closed all associated accounts.
£7.8 Million Fine For 888
The reason I closed my 888 Poker was not because I had a gambling problem, simply that a withdrawal with them had taken so long that I didn’t want to deal with them anymore. I thought no more of it until the issues with my bingo accounts.
Recently I had a rebate from 888 from a number of accounts on their network and the reason for this was because I had still been able to gamble on their sites, despite requesting an account closure.
I’m not the only one, and a recent article on the BBC website revealed that 888 have been fined a hefty £7.8 million because of the flaws in their social responsibility policy. The original article can be read here.
Of that £7.8 million, £3.5millions has been used to repay customers like me who had self-excluded from one site, but could still gamble at others.
In the article, it tells of one player who was able to spend a further £1.3 million following an exclusion, £55,000 of which had been stolen from his employer! He received back £62,000, the majority of which has been returned to the employer that he stole from.
Have you had refunds from 888? We’d love to hear your story.