Winner Bingo Withdrawal Issues
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Winner Bingo opened its virtual doors just a couple of days ago and a recent visit to the site left me far from impressed by this brand! Don’t get me wrong, it’s a nice enough site, the array of games is extensive and the software one that is probably the best online today (Virtue Fusion / Playtech). However, as a bingo player, the most important thing for me is being able to withdraw when I get lucky enough to win and this is where the site fell down for me.
I deposited the minimum amount (£20) and was having a dandy time so deposited a further £20 using my Visa Debit card – no problems at all. I got lucky and after more than an hour of play I had a balance of £53 in my Winner Bingo account. Ready to withdraw my original stake and a £13 profit I visited the cashier and this is where it all started to go downhill for me.
On the withdrawal screen there were two boxes; one for the amount you wish to withdraw and the other, supposedly, to which depositing method you wish to withdraw your funds to. At Winner Bingo the second box had no option!
Of course I understand that Winner Bingo is a fairly new brand and may have a few teething problems but it is unacceptable that the withdrawal process has not been fully tested before allowing players to sign up and deposit. Could it be the operating system I am using or is it simply poor testing by the brand before going live?
Several phone calls ensued to Winner Bingo but at the point of publishing this news piece, I still have been unable to withdraw my winnings. I will update the content in this article as and when the issue is resolved but at this point I do have to suggest not depositing at the site until the issue has been addressed.
Winner Bingo Withdrawal Update:
The issue with withdrawals has now been resolved, my winnings are now winging their way into my bank account. Having spoken to both Customer Support and the site operators we are now happy to recommend playing at this site. The site was still in soft launch at the time we visited, hence the technical issues, and these were swiftly and satisfactorily resolved. Thank you Winner Bingo.
Visit: bingo.winner.com
By: Nickie Shute
September 8th, 2012 at 2:04 am
the telephone no to contact winner bingo does not excist what is that about this is supposed to be a uk site
September 8th, 2012 at 2:05 am
no one is available for chat this makes me suspisious
September 8th, 2012 at 2:09 am
can someone plz contact me on the tel no i left on my registation details pl
September 8th, 2012 at 2:16 am
what is the tel number for winner bingo
September 9th, 2012 at 3:24 pm
The telephone number is + 44-800-0662-417 (UK) (0800 0662 417).
September 9th, 2012 at 3:25 pm
Hi Pearl
We are not Winner Bingo, we have simply reviewed their product.
Thanks
Nickie
September 9th, 2012 at 3:27 pm
Hi Pearl
We managed to contact support via the Live Help option after trying the contact number listed for Winner Bingo, this was their response:
I hope that helps.
You could try emailing support on casino@winner.com with your query.
Nickie
January 13th, 2013 at 9:39 am
Hi I won a £125 and the service is ignoring all requests to withdraw, this is a really poor site. I have deposited £50 of my own money.
January 14th, 2013 at 6:47 am
Hi Rosie
It may be that you have yet to meet the wagering requirements of any bonuses received (did you accept a bonus?). If you would like to use the Contact Us page and send a little more detail by email, we will see if we can look into this for you.
Thanks
Nickie
http://playingbingo.co.uk/contact/index.php
February 3rd, 2013 at 7:08 pm
Hi have a similar issue with winner not paying. In my case i have fulfilled all reqs, had ID verified etc. my withdrawal has been ‘stuck’ due to technical issues for a week–but no issues taking more money. Just get fobbed off and no responses to e-mail
February 4th, 2013 at 8:45 pm
In order to be fair–today the payments are processed–pure coincidence I contacted the Antigua gaming commission yesterday I am sure.